Delivering Financial Hardship Schemes - Best Practices to Streamline Access

Workshop Recording

As millions of households face financial difficulties compounded by the rising costs of living, it is more essential than ever to ensure that hardship support is accessible and administered swiftly. 

Many local authorities, charities and corporations offer support in the form of grants or in-kind provisions, but  not everyone who needs support knows how to access these funds, and they can be challenging for people to navigate. As a result people can end up waiting weeks to receive vital support. As such, there is an opportunity to streamline the journey for individuals and get support to people when they need it most.

Watch the recording to hear from Lightning Reach, Cash Perks and Policy in Practice explore best practices for delivering hardship schemes and discuss opportunities for technology to transform the journey from application to disbursement. The session highlights insights from a best practice guide presented to the Local Government Association as well as examples of digital technology innovations which help to streamline the process of support delivery.

Speakers: Ren Yi Hooi, Lightning Reach; Gareth Evans, Cash Perks; Deven Ghelani, Policy in Practice, and guest speaker Joe Farnworth-Mayers, The Trussell Trust

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