Terms and Conditions
Last updated: 01.11.2024
Introduction
https://www.lightningreach.org/ and its subdomains, unless otherwise stated on such subdomain (“Website”) is a website operated by Lightning Social Ventures Limited is a company incorporated in England and Wales with registered number 12670000 whose registered address is 68a Overstone Road, London, W6 0AB (“Us”, “We”, “Our”, and “Lightning Social Ventures”).
You can contact Us by email on hello@lightningreach.org.
These Terms and Conditions apply between You, the User (as defined below) of this Website, and Lightning Social Ventures, the owner and operator of this Website
Please read these Terms and Conditions carefully before using this Website. By using this Website you accept, and agree that you will comply with, these Terms and Conditions, including our Acceptable Use Policy, and all other policies referenced in these Terms and Conditions. If you do not agree to be bound by these Terms and Conditions, you should stop using this Website immediately.
Definitions and Interpretation
In these Terms and Conditions, some words have a specific meaning as described below or in the Introduction section above:
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“You” and “Your” refer to you as a User of this Website;
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“User” or “Users” means any third party that accesses the Website and is not either (i) employed by Us and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Us and accessing the Website in connection with the provision of such services.
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“Content” means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, and includes such content as uploaded by Users unless otherwise stated.
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All uses of the word "including" mean "including but not limited to" and the enumerated examples are not intended to in any way limit the term which they serve to illustrate.
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Intellectual property and acceptable use
All Content included on this Website, unless uploaded by Users, is the property of Us, our affiliates or other relevant third parties. By continuing to use this Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights, and all of Our rights are reserved. Nothing on this Website shall be construed as granting, by implication, estoppel, or otherwise, any licence or right to use any trademark, logo or service mark displayed on this Website without the owner's prior written permission.
When using an individual account, You may, for your own personal, non-commercial use only retrieve, display and view the Content on a computer screen, including the screen of a mobile device or tablet.
When using a support worker account, You may, for professional use only retrieve, display and view the Content on a computer screen, including the screen of a mobile device or tablet.
You must not otherwise reproduce, modify, copy, reverse engineer, distribute, or use for commercial purposes any Content without the written permission of Lightning Social Ventures.
If You download, copy, display, or otherwise use this Website and/or any Content in breach of these Terms and Conditions, Your right to use this Website will cease immediately and You must return to Us, or destroy (at Our option) any copies of the Website and/or Content you have made.
Prohibited use
You may not use the Website for any of the following purposes:
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in any way which causes, or may cause, damage to the Website or interferes with any other person's use or enjoyment of the Website;
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in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in breach of any applicable law, regulation, governmental order;
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making, transmitting or storing electronic copies of Content protected by copyright without the permission of the owner.
You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.
You must not misuse our Website by knowingly or negligently introducing viruses, Trojans, worms, logic bombs or other malicious or harmful technology to the Website. You must not attempt to gain unauthorised access to this Website, the service on which it is stored, or any server, computer, and/or database connected to this Website. You must not attack the Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and We will co-operate with those authorities to the extent possible, including by disclosing Your identity to them. In the event of such a breach, Your right to use our site will cease immediately.
Links to other websites
This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Lightning Social Ventures or that of Our affiliates.
We assume no responsibility for the content of such third party websites and disclaim liability for any and all forms of loss or damage arising out of the use of them.
The inclusion of a link to another site on this Website does not imply any endorsement of the websites themselves or of those in control of them.
Privacy Policy, Cookies Policy and Acceptable Use Policy
Your use of this Website is also governed by Our Privacy Policy, Cookies Policy and Acceptable Use Policy, which are incorporated into these Terms and Conditions by this reference.
Availability of the Website and disclaimers
Any online facilities, tools, services or information that We make available through the Website (the Service) is provided "as is" and on an "as available" basis. We give no warranty that the Service and/or the Website will be free of defects and/or faults, no that it will always be available or uninterrupted. To the maximum extent permitted by the law, we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. Lightning Social Ventures is under no obligation to update information on the Website.
Lightning Social Ventures uses reasonable endeavours to ensure that the Website is secure and free of errors, viruses and other malware (“Secure”) however We give no warranty, or guarantee that the Website shall be and/or remain Secure. All Users should employ appropriate anti-virus software and other security measures when using this Website.
Lightning Social Ventures accepts no liability for any disruption or non-availability of the Website.
Lightning Social Venture reserves the right to alter, suspend or discontinue any part (or the whole of) the Website including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply to any modified version of the Website unless it is expressly stated otherwise.
Limitation of liability
Nothing in these terms and conditions will limit or exclude Our or Your liability for: (a) death or personal injury resulting from Our or Your negligence, as applicable; (b) fraud or fraudulent misrepresentation; or (c) any other liabilities that may not be excluded or limited under applicable law.
We will not be liable to You in respect of any losses arising out of events beyond Our reasonable control.
Where we provide services to you, our limit of liability shall be governed by the relevant service agreement.
To the maximum extent permitted by law, Lightning Social Ventures accepts no liability for any of the following:
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any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or commercial opportunities;
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loss or corruption of any data, database or software;
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any special, indirect or consequential loss or damage.
Where you are a consumer user using an individual account:
Please note that We only provide our individual account to You for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
Where you are a professional user using a support worker account:
You agree to use the account within accordance with the acceptable usage policy. You agree to using one account per person, and will not share one account for the team unless agreed with Lightning Social Ventures. When You subscribe for a paid support worker account, You agree that the subscription will continue until it is cancelled by You by emailing hello@lightningreach.org. Lightning Social Ventures retains the right to withdraw support worker accounts given free of charge.
We have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
If defective digital content that We have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation.
Cancellation and refunds
When purchasing a singular support worker licence, You have 14 days to cancel your order and receive a full refund. Requests for account cancellations should be emailed to hello@lightningreach.org. If you cancel within 14 days, your account and any client data created using your account will be deleted. If you cancel after the 14 day period, you will not receive a refund. Your subscription will continue until you cancel. You will be billed annually using the payment details you have provided.
Complaints and Contact
If You have a complaint about this Website or the Service, please email Us at hello@lightningreach.org and We will aim to investigate and resolve Your problem or give You a clear response as soon as possible.
Before contacting Us, you should review Our Frequently Asked Questions which may answer your question.
Any email addresses set out on this Website may be used solely for the purpose for which they are stated to be provided, and any unrelated correspondence will be ignored. Unless otherwise required by law, We reserve the right to not respond to emails, even if they relate to a legitimate subject matter for which We have provided an email address.
General
You may not transfer any of Your rights under these terms and conditions to any other person. We may transfer Our rights under these Terms and Conditions at any time, but we will always tell You in writing by updating this Website if this happens and We will ensure that the transfer will not affect Your rights.
These Terms and Conditions may be varied by Us from time to time. Such revised terms will apply to this Website from the date of publication. Users should check the Terms and Conditions regularly to ensure familiarity with the then current version.
These Terms and Conditions together with the Privacy Policy and Cookies Policy contain the whole agreement between You and Us relating to Your use of this Website and supersede all prior discussions, arrangements or agreements that might have taken place in relation to the Terms and Conditions.
The Contracts (Rights of Third Parties) Act 1999 shall not apply to these Terms and Conditions and no third party will have any right to enforce or rely on any provision of these Terms and Conditions.
If any court or competent authority finds that any provision of these Terms and Conditions (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of these Terms and Conditions will not be affected.
Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
Our staff are not authorised to contract on behalf of Lightning Social Ventures Ltd, waive rights or make representations (whether contractual or otherwise). If anything contained in an email or other contact from a Lightning Social Ventures Ltd email address or individual purporting to be an employee contradicts anything in these Terms and Conditions, the policies referenced herein, or any official public announcement on our website, or is inconsistent with, or amounts to, a waiver of Our rights, the email content will be read down to grant precedence to the latter. The only exception to this is genuine correspondence expressed to be from the Lightning Social Ventures legal department.
These Terms and Conditions, their subject matter and their formation are governed by and interpreted according to the law of England and Wales and all disputes arising hereunder (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English courts.